Technical Support Services
We provide dedicated technical support to ensure your site runs smoothly. Make sure you choose the tier that best aligns with your business needs and operational requirements.
All tiers cover core feature configuration, extension bug reporting, and access to official documentation. Higher tiers provide expedited response times, priority queuing, and direct hands-on staging diagnostics.
| Support Feature |
Basic
FREE
|
Standard
SOLO / TEAM
|
Priority
AGENCY
|
|---|---|---|---|
| First Response Time | 48–72 Business Hours | 24 Business Hours | 4-8 Hours (Urgent) |
| Support Channel | Documentation & E-mail | Private Ticket System | Ticket + Priority Queue |
| Coverage Hours | Mon–Fri (9:00–17:00 CEST) | Mon–Fri (9:00–17:00 CEST) | Extended Business Hours |
| Queue Priority | Standard Queue | Standard Queue | Expedited Queue |
| Site Diagnostics Access | × | Logs Review Only | Staging Back-end Access |
| Bug Fix Priority | Scheduled Releases | Standard Patch Cycle | Priority Patch / Workaround |
| Third-Party Conflict Check | × | × | ✓ |
| Custom CSS / Styling Help | Out of Scope | Out of Scope | Minor Advice Only |
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Important Scope Notice: All tiers cover official extension features only. Custom modifications, third-party template or extension conflicts, outdated Joomla/WordPress core upgrades, and unmanaged localhost hosting environments are strictly out of scope for standard technical support.
