Support request - free version.
Use this form for general assistance, installation questions, configuration help, and usage guidance for the free version. Before submitting, please check the online documentation. Most common questions are answered there.
Have a paid licence? Please use the ticket form instead. It asks for your Order ID, which links your request to your licence and routes it at the level you are entitled to.
Support level. Free users receive Basic support: best effort, with no guaranteed response time. Paid licences receive Standard support through the ticket system. Priority support, our fastest handling, is included with Agency licences only. Response targets and what is covered are set out in the Support Policy.
For bug reports or security issues, please use the dedicated bug reporting form instead of this one.
