Refund Policy
Last updated: September 07, 2026
This Refund Policy applies to products and services offered on nexusplugins.com, operated by WEBLAB DOOEL, North Macedonia.
We offer free and paid Joomla extensions and WordPress plugins, including Pro versions with access to updates, downloads, and support.
1. Free Products
No payment is collected for our free products, so no refund applies. Free products are provided under their applicable software licence and warranty terms, subject to mandatory law.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on initial purchases of our paid Joomla extensions and WordPress plugins, including the updates and support bundled with those purchases. The guarantee applies to both individual and business buyers.
If you request a refund within 14 calendar days of the initial purchase date, we will arrange a full refund of the amount paid for the qualifying purchase, including applicable taxes, with no questions asked. You do not need to give a reason.
The only verification required is that the purchase is genuine and the request comes from the buyer or an authorized representative. Downloading, installing, activating, or using the product, updates, or support does not affect your eligibility. You do not need to troubleshoot an issue or give us an opportunity to fix it before requesting a refund under this guarantee.
The guarantee covers the initial payment for a qualifying purchase. It does not cover subsequent automatic or manual renewal payments, or separately purchased services or support plans. Any mandatory legal rights remain unaffected.
Eligibility is based on when your request is submitted to us or the Merchant of Record that processed your purchase. A request submitted within the 14-day window remains eligible even if verification, our response, or refund processing takes place later.
3. Payment Processing and Merchant of Record
Paid purchases are sold through authorized resellers acting as Merchant of Record (MoR). The MoR for your transaction is identified at checkout and on your purchase receipt or invoice. Your purchase contract for that transaction is with the applicable MoR, which handles billing, payment processing, applicable tax collection and remittance, and refund processing.
The applicable MoR's buyer terms, terms of sale, and privacy notices are provided at checkout or with your transaction documents. We may change our MoR providers, but refunds for an existing purchase are handled by the provider that processed that transaction.
We will arrange qualifying guarantee refunds through the original MoR, subject to its payment-processing and verification requirements. Those requirements do not make our guarantee discretionary or require you to justify your request.
Refunds are normally returned to the original payment method in the original transaction currency. If that is not possible, the MoR will advise you of the available refund method. Once issued, refunds typically take 5–10 business days to appear, although timing depends on the MoR, payment method, bank, or card issuer. Currency conversion by your bank or payment provider may affect the amount shown in your account currency.
4. Refunds Outside the Guarantee
After the 14-day guarantee period, or for payments not covered by the guarantee, refunds are generally unavailable for a change of mind. We may nevertheless arrange a refund or another appropriate remedy in cooperation with the MoR in cases involving:
- duplicate purchases or charges;
- incorrect amounts or other billing errors;
- technical defects that prevent the product from functioning substantially as described;
- a product that is materially different from its description at the time of purchase; or
- unauthorized transactions, subject to verification by the MoR.
Where applicable law requires a refund or another remedy, it will be provided as required by that law. The guarantee's 14-day deadline does not limit those rights.
Outside the guarantee, a refund will not normally be granted solely because:
- you changed your mind, no longer need the product, or purchased the wrong product or plan;
- your hosting environment, CMS version, PHP version, or third-party software does not meet the published compatibility requirements;
- an issue is caused by third-party software, hosting, server configuration, or your custom modifications; or
- you expected a feature that was not advertised or otherwise expressly promised.
These exclusions do not apply to requests covered by the 14-day guarantee and do not override compatibility or functionality we expressly promised, or any mandatory legal rights.
5. Technical Claims Outside the Guarantee
For technical claims outside the guarantee, we may need a reasonable opportunity to investigate and resolve the issue, where permitted by applicable law. We may request your order details, relevant CMS and PHP versions, environment information, and a description of the problem, including error messages or steps to reproduce it. A website URL or screenshots may also help where relevant.
If the product is defective or does not conform to its description, we will work with you and the MoR to provide an appropriate remedy. Where applicable, this may include a fix within a reasonable time and without significant inconvenience, a price reduction, or a full or partial refund, in accordance with your legal rights.
Technical investigation and troubleshooting are never conditions of our 14-day money-back guarantee.
6. Renewals and Subscription Cancellation
Renewal payments are not covered by our voluntary 14-day money-back guarantee. They are generally non-refundable once processed, except where a refund is required by law or justified by circumstances such as a duplicate charge or billing error.
You can cancel future recurring payments through your account under My Licenses. Please cancel before the next billing date if you do not wish to renew. If you cannot access the cancellation option, contact us or the MoR using the details on your receipt.
Cancellation stops future renewals. It does not, by itself, refund the current billing period, and your existing paid access continues until the end of that period unless the purchase is refunded or access ends under other applicable terms. To receive a refund under the guarantee, submit a refund request as described below.
7. How to Request a Refund
Contact us using the contact options on nexusplugins.com, or contact the MoR using the details on your purchase receipt or invoice. State that you would like a refund and include:
- your order number; and
- the email address used for the purchase.
If your order contains multiple products, identify the product you want refunded. If you cannot find your order number, provide the purchase email address and enough information for us or the MoR to locate the transaction.
We may request information reasonably necessary to verify the purchase and your authority to request the refund. No reason, technical evidence, or support interaction is required for a request covered by the 14-day guarantee. For requests outside the guarantee, please explain the issue so we can assess the applicable refund grounds or legal rights.
8. Effect of a Refund and GPL Rights
When a qualifying purchase is fully refunded:
- the associated paid subscription or entitlement ends, and its future recurring charges are cancelled;
- the associated key for paid downloads, updates, or support will be deactivated; and
- access to paid downloads, future updates, and support provided by that purchase ends.
A refund for one product does not affect unrelated purchases. If a partial refund is agreed, we will explain its effect on the associated paid access.
Our Joomla extensions and WordPress plugins, including Pro versions, are distributed under the GNU General Public License (GPL). Ending a paid subscription or deactivating an access key does not, by itself, revoke rights already granted under the applicable GPL to software you have received. This policy does not impose additional restrictions on those rights. Future downloads, updates, and support from us remain subject to an active entitlement.
9. Payment Disputes
If you have a payment concern, please contact us or the MoR so we can help resolve it. This does not limit your right to contact your bank or payment provider or exercise any applicable dispute rights.
If a payment dispute or chargeback is opened, refund handling will be coordinated with the MoR and payment provider to avoid duplicate reimbursement. Associated paid download, update, or support access may be temporarily suspended while the disputed payment is reviewed. This does not revoke rights granted under the applicable GPL.
10. Mandatory Consumer Rights
Nothing in this policy limits or excludes mandatory rights under applicable law, including rights relating to defective or misdescribed digital content or services and any applicable statutory right of withdrawal.
For digital content supplied immediately, a statutory withdrawal right may end only where the conditions required by applicable law have been met. These may include your prior express consent to supply during the withdrawal period, your acknowledgment that you will lose the withdrawal right when supply begins, and the required confirmation of that consent and acknowledgment. Downloading or activating a product does not, by itself, establish that all such conditions have been met. Different rules may apply to services.
Our voluntary 14-day money-back guarantee is additional to your statutory rights and remains available for qualifying purchases even if a statutory withdrawal right has validly ended.
11. Contact
WEBLAB DOOEL
North Macedonia
Company Website: weblab.mk
Email:
Software Delivery Website: nexusplugins.com
Email:
