Refund Policy
Last updated: April 28, 2026
This Refund Policy applies to products and services offered on nexusplugins.com, operated by WEBLAB DOOEL, North Macedonia.
Our website offers both free products, including free versions of WordPress plugins and Joomla extensions, and paid products, including Pro versions, licenses, renewals, updates, and support-related services.
1. Free Products
We may offer free versions of certain plugins or extensions.
Because these products are provided free of charge, no payment is collected and therefore no refund applies to such products.
Free products are provided as-is, unless otherwise stated.
2. Paid Digital Products
Our paid products are digital products delivered electronically. These may include, without limitation:
- WordPress plugins
- Joomla extensions
- Pro features
- license keys
- downloads
- updates
- support access
- subscription or renewal services
Because these are digital goods, they cannot be physically returned.
3. Payment Processing and Merchant of Record
3.1 Authorized Resellers
Paid products on our website are sold through one or more authorized resellers acting as Merchant of Record (each, an "MoR"). The MoR for your transaction handles billing, payment processing, tax collection and remittance, and refund processing on our behalf. Your purchase contract for the transaction itself is with the applicable MoR.
3.2 Current Payment Providers
At the date of this policy, our authorized MoR is: - Paddle.com Market Limited ("Paddle") — https://www.paddle.com/legal/checkout-buyer-terms We may add, change, or replace MoRs from time to time. The MoR applicable to your specific transaction will be disclosed on the checkout page and on your receipt or invoice.
3.3 Effect on Refunds
Refunds are issued by the MoR that processed the original transaction, to the original payment method, in the original currency. Processing typically takes 5–10 business days depending on your bank or card issuer.
3.4 Buyer Terms
By purchasing through an MoR, you also agree to that provider's buyer terms and privacy notice, which are linked above and on the checkout page.
4. General Refund Rule
Unless required by applicable law, paid digital products are non-refundable once any of the following has occurred:
- the product has been downloaded;
- a license key has been issued;
- a license has been activated;
- access to updates or support has started;
- the product has been delivered electronically;
- the service period has begun.
This is because digital products cannot be returned in the same way as physical goods.
5. Consumer Rights
Nothing in this Refund Policy limits any mandatory consumer rights that apply under applicable law.
If you are a consumer, you may have legal rights in your country of residence, including rights relating to defective digital content or, where applicable, a withdrawal period for online purchases.
However, where permitted by law, any right of withdrawal or cancellation may be lost once digital content is supplied immediately and you have agreed to immediate access.
6. Cases Where a Refund May Be Granted
We aim to be fair and practical. Refunds for paid products may be granted in cases such as:
6.1 Duplicate Purchase
You accidentally purchased the same product more than once.
6.2 Incorrect Charge
You were charged the wrong amount or billed in error.
6.3 Technical Defect
The paid product has a reproducible technical defect or does not function substantially as described, and our support team is unable to resolve the issue within 14 days of you reporting the issue with sufficient diagnostic
information.
6.4 Product Not as Described
The paid product is materially different from the description shown on our website at the time of purchase.
6.5 Unauthorized Transaction
There is reasonable evidence that the payment was made fraudulently or without authorization, subject to verification.
7. Cases Where a Refund Will Normally Not Be Granted
Refunds for paid products will normally not be granted in cases such as:
- you changed your mind after purchase;
- you no longer need the product;
- you purchased the wrong product, plan, or license;
- your website, hosting environment, CMS version, PHP version, or third-party software is incompatible, unless compatibility was expressly promised by us;
- the issue is caused by third-party themes, plugins, extensions, modules, hosting providers, server configuration, or custom code;
- you did not contact support or did not provide sufficient information for troubleshooting;
- the request is based on a feature you expected but that was never advertised;
- the request is made after substantial use of the product, license, updates, or support services;
- there is evidence of abuse, bad faith, or repeated refund requests.
8. Refund Request Period
If you want to request a refund for a paid product, you should do so within 14 days of purchase.
Requests submitted after 14 days may still be reviewed at our discretion where appropriate, especially in cases involving billing errors or verified technical defects.
9. Support Before Refund
Before approving a refund based on a technical problem, we may require reasonable troubleshooting.
You may be asked to provide:
- your order number;
- the email address used for purchase;
- the domain or website where the product is installed;
- your CMS version;
- your PHP version;
- relevant environment details;
- a clear description of the issue;
- screenshots, error messages, or steps to reproduce the issue.
If the issue is caused by our paid product and cannot be resolved within a reasonable time, we may approve a full or partial refund.
10. Renewals, Subscriptions, Updates, and Support Plans
If a purchase includes recurring billing, annual renewal, update access, or support access:
- you may cancel future renewals before the next billing date;
- cancellation prevents future charges only;
- cancellation does not automatically create a right to a refund for the current billing period;
- renewal payments are generally non-refundable once processed, unless required by law or unless there was a billing error.
- You can cancel a recurring subscription by logging into your account dashboard, then navigate to My Licenses.
It is your responsibility to cancel a renewal before the next charge date if you do not wish to continue.
11. How to Request a Refund
To request a refund for a paid product, please contact us and include:
- your full name;
- your purchase email address;
- your order number;
- the product name;
- the reason for your request.
Where applicable, we may ask you to follow the refund or dispute procedure of the relevant payment provider.
12. Chargebacks
Before starting a chargeback or payment dispute, please contact us first so we can try to resolve the issue.
If a chargeback is initiated, we reserve the right to suspend or terminate the related license, account access, updates, or support while the matter is under review.
13. Effect of Refund
If a refund is granted for a paid product:
- the related license may be suspended or terminated;
- access to the product, updates, downloads, and support may be revoked;
- you must stop using the refunded product unless applicable law provides otherwise.
14. Contact
WEBLAB DOOEL
North Macedonia
Company Website: weblab.mk
Email:
Website: nexusplugins.com
Email:
